MedicalModels provides returns on new and undamaged items within 30 days of order delivery. Items must be in original form. Damaged or altered in any way cannot be accepted for return. All returned items must have the original MedicalModels packaging. MedicalModels reserves the right to refuse any potential returns.
If you wish to return the item you purchased for any reason, simply return it to us in its original packaging and condition within 30 days of receiving it and we will issue you with a full refund.
How to return:
Please send us an email via our Contact page and we will discuss the problem at hand. Photographs may be requested to demonstrate the problem.
Allow 48 hours for one of our staff members to respond to your request. Once your request is approved, you will be responsible for the shipping cost involved in mailing the package back to MedicalModels. You must notify us when the package is sent out with the courier information as well as a tracking number. Once we receive your package we will contact you and if approved, your return will be refunded to your account (not including any shipping related expenses that will be deducted out of the total purchase price).